Shipping Policy

1. Order Confirmation and Processing

An order enters processing after successful online payment confirmation through Razorpay. King Badger is prepaid-only, so an order is not confirmed for processing until the online payment has been successfully completed.

Orders may require additional processing time during weekends, public holidays, sale periods, unusually high order volumes or other operational disruptions.

2. Dispatch and Courier Handover

Once an order is packed and ready, King Badger creates the shipment with the available courier service and hands the parcel over for delivery. Shipment creation, AWB generation, pickup and courier assignment may occur at different stages and therefore may not appear instantly after an order is placed.

3. Shipping Serviceability

Delivery is available only to PIN codes currently supported by our courier or logistics partners. A location that is serviceable today may temporarily become unavailable because of courier restrictions, regional disruptions or operational limitations.

4. Shipping Charges

Applicable shipping charges are calculated according to the shipping rules configured on King Badger and are displayed before the customer completes the order. Charges may depend on the destination, order value, shipment weight, package dimensions, courier service or promotional shipping offer.

Any shipping charge shown at checkout forms part of the final payable order amount.

5. Estimated Delivery Time

Delivery dates shown on the website, order page or courier tracking are estimates. Actual delivery time can vary depending on courier movement, destination, weather, holidays, local restrictions, transport delays and other circumstances outside King Badger's direct control.

6. Order Tracking

When shipment tracking becomes available, customers can follow the order using the tracking information provided by King Badger or the assigned courier partner. Tracking updates may take some time to appear after an AWB or shipment has been created.

7. Shipping Address and Contact Details

Customers are responsible for entering a complete and accurate delivery address, PIN code and reachable phone number. Please verify these details carefully before placing the order.

Once an order has been packed, manifested or handed over to the courier, King Badger may not be able to change the delivery address. Contact support immediately if you notice an address error.

8. Delivery Attempts and Return to Origin

Courier partners may make one or more delivery attempts according to their own operating procedures. If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone cannot be reached or for another delivery-related reason, the shipment may be returned to origin (RTO).

Re-shipping after an RTO may be subject to additional shipping charges where applicable.

9. Delayed Shipments

King Badger will make reasonable efforts to assist with delayed shipments. However, delays caused by courier disruptions, weather, natural events, strikes, government restrictions, local serviceability issues or similar circumstances may be outside our direct control.

10. Damaged, Opened or Tampered Packages

If a parcel appears visibly damaged, opened or tampered with at the time of delivery, please avoid accepting it where the courier process allows and contact King Badger support promptly. Keep the outer packaging and relevant evidence until the matter is resolved.

11. Multiple or Partial Shipments

Orders containing multiple items may occasionally be dispatched in more than one package. Separate shipments can have different tracking numbers and delivery dates. Receiving one package does not necessarily mean the remaining items have been cancelled.

12. Cancellation After Dispatch

Once an order has been shipped or handed over to the courier, cancellation may no longer be available through the normal order-cancellation flow. Eligible post-delivery issues will be handled under the applicable King Badger Return and Refund Policy.

13. Shipping Support

For shipment creation, tracking, serviceability, delivery delay or courier-related assistance, contact King Badger support and keep your order number available.