Shipping & Refund Policy

1. Order Processing

King Badger is prepaid-only. Orders are processed after successful online payment confirmation through Razorpay and successful order creation.

Processing may take additional time during weekends, public holidays, high-volume sale periods or exceptional operational conditions.

2. Shipping and Courier Dispatch

Once an order is ready, King Badger creates the shipment with an available courier or logistics partner. Courier assignment, AWB generation, pickup and shipment movement can occur at different stages.

Delivery is available only to locations currently supported by the assigned courier service.

3. Shipping Charges

Applicable shipping charges are calculated according to the order, delivery location, configured shipping rules and available courier service. The applicable shipping amount is displayed before checkout is completed.

4. Estimated Delivery and Tracking

Estimated delivery dates are indicative and can change because of courier movement, local serviceability, weather, holidays, transport disruptions or other circumstances outside King Badger's direct control.

When tracking information becomes available, customers can follow the shipment using the AWB or tracking information supplied for the order.

5. Delivery Address and Failed Delivery

Customers must provide a complete delivery address, correct PIN code and reachable phone number. Once an order has been packed or handed to the courier, an address change may no longer be possible.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, the phone cannot be reached or for another delivery-related reason, the shipment may be returned to origin (RTO).

6. Damaged or Tampered Packages

If the parcel appears visibly opened, damaged or tampered with at the time of delivery, customers should avoid accepting it where the courier process permits and contact King Badger support promptly.

Please retain the outer packaging and relevant evidence until the issue has been reviewed.

7. Return Eligibility

Eligible return requests can be submitted within 1 day after the order is recorded as delivered.

8. Information Required for a Return Request

Customers must submit a clear return reason and description explaining the issue with the order.

• Order and product details must match the return request.
• The reason for the return must be clearly explained.
• Clear product photographs are required as supporting proof.
• The item should be kept in the condition required by the applicable return policy until the request has been reviewed.

Additional information may be requested if the submitted evidence is insufficient to assess the issue.

9. Return Review and Approval

King Badger reviews the order details, reason, supporting evidence and product condition before approving or rejecting the request.

Approved requests may proceed to reverse pickup through the available shipping workflow. Customers should retain the product, packaging, tags, accessories and relevant components until collection is completed.

10. Reverse Pickup

After approval, a reverse shipment may be created with an available courier partner. Pickup serviceability and timing depend on the customer's location and courier availability.

Customers should hand over only the product associated with the approved return request.

11. Inspection of Returned Product

A returned product may be inspected after it reaches the designated return location. The inspection can verify the product against the original order, return reason, submitted photographs and approved request.

Products that do not match the approved request, show customer-caused damage, are altered, or fail applicable return conditions may be rejected after review.

12. Refund Processing

An eligible refund is initiated after the approved returned product has been received and verified. Refund timing after initiation depends on the payment gateway, bank and original payment method.

Where applicable under the approved return decision, eligible shipping charges may be included in the refund according to King Badger's final review of the order and return.

13. Non-Eligible Returns

A request may be rejected when it falls outside the configured return window, the product has been used beyond reasonable inspection, altered, washed, damaged after delivery, is missing important components, or does not meet the applicable return conditions.

Products specifically identified as non-returnable or subject to special category restrictions remain governed by those product-specific conditions.

14. Additional Return Conditions

Returns can be requested within the configured return window after delivery. Items should be unused, unwashed and returned with original tags and packaging. Return requests are reviewed before reverse pickup is created. Refunds are processed after the returned item is received and verified, according to the original payment/refund method.

15. Need Help?

Contact King Badger if you need help with shipping, tracking, delivery, return eligibility, reverse pickup or refund status. Keep your order number available when contacting support.